Returns and Privacy Policy

How do we use the information you give us?

We use the information you provide us:

To administer your account and may disclose your details to our third party payment processor for the purpose of processing your order. And, from time to time, to inform you by post, email or other available means of products, services, promotions and special offers from within our business.  We may only contact you by telephone if there is a query regarding your order.

Disclosing information we collect to third parties

We will never knowingly disclose your payment details to third parties for the purpose of marketing their products to you. We may pass on non-personal aggregated information about sales and website usage to reputable organizations for research or analysis purposes only. In the unlikely event that information is transferred outside the US, we will ensure the security of that information.

Customer consent

By using our website, you consent to the information you provide being processed for any of the above purposes, You can unsubscribe by email in the Customer Service section by selecting Remove Me From Mailing at any time. Please ensure you list all the email and postal addresses you have given us in the past.

Feedback

If you have any comments, queries or complaints relating to our Privacy Policy, please visit our online Contact Us section.

Security

At EyeCandyFashions.com we take your online security very seriously. Full details of how we protect the information you provide us are given below. When you place your order, you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us. As an additional security measure, credit card numbers are encrypted before an order is processed. We guarantee that your personal information is kept secure and processed fairly and lawfully. To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.

How can I get a refund?

Refunds & Exchange Policy:

If you are anything less than delighted with any item* for any reason, you can return it unused within 30 days of receipt for a full refund.   After an inspection of the item(s) has been performed, if there is no damage, you will be issued a full refund of the purchase price and any sales tax if applicable.  Please note that delivery charges are not refunded. This provision does not affect your statutory rights relating to faulty or wrongly described goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations, further details of which are available from your local Trading Standards Department or Citizens Advice Bureau. Items returned for exchange due to in-store error** will have the original postage refunded to the original payment method only and no recharge for delivery of correct item. Items sent for exchange due to customer error will be charged delivery for the exchange item being sent out. Payment will be taken from the original payment method on the original order unless otherwise requested by customer.

*In the interests of hygiene, selected items are non-returnable unless faulty. This does not affect your statutory rights.

**In-store errors being We send the wrong item as compared the one stated on your order received over the internet.